Frequently-Asked Questions (FAQ)

1. How do I correct timing on mobile?

Click  to enter the settings menu, then either click  to run the calibration wizard, or click the input & video boxes to directly edit the offset values.

2. How do I correct timing on arcade?

Log in with your phone, then edit the “custom arcade offset” field to match your average offset value shown on the post-song evaluation screen.

3. How do I make the game run better on my device?

Click  to enter the settings menu, then either click one of the quality presets at the top (MEDIUM or LOW), or click “More Settings,” then “Graphics,” and then disable or turn down options and test the results on one of the free songs until the game runs better.

4. How do I play the game for free on mobile?

You can either choose one of the free songs (these songs change weekly) or earn coins through one of the free methods.

5. How do I earn coins?

You will receive silver coins every time you level up (the amount is shown underneath the ‘Level Up’ window on the post-game evaluation screen). You can receive gold coins by clicking the coin icons at the top of the screen and watching advertisement videos, completing offers from our partners (such as filling out surveys), or purchasing coins directly with currency.

6. What is the difference between gold coins (e-Coins) and silver coins (Neon Coins)?

Gold coins can be used to purchase items in the store (click the coin icons at the top of the screen and scroll down to see the store) and to play all songs. Silver coins can only be used to play non-premium songs.

7. How do I report bugs on mobile?

Click  to enter the settings menu, then click the  icon at the bottom to compose a bug report e-mail.

8. How do I see my framerate on mobile?

Click  to enter the settings menu, the hold the  icon at the bottom for 3 seconds to enter the debug settings menu. Framerate (FPS) and other options can be enabled here.

9. What is “video offset?”

Short answer: negative values move notes ‘up’ in the display but are completely independent of audio. Technical answer: The notes you see in Neon are instructions, but aren’t the actual notes you’re hitting (think of them as a “guide”). The “real” game is played with your ears, which is what the input offset affects.

10. What is input offset?

This is the delay between the audio and your inputs, as seen in most other music games. This varies by device and by personal taste. Your average deviation from the game’s current offset is shown in the post-game evaluation screen under “offset.”

11. What does the number next to the difficulty mean? E.g. “110,” “62,” etc.

The difficulty number is loosely based on the maximum notes per second in the song times 10, but is skewed so that “Tachophobia”‘s hardest difficulty is equal to 100 (this is because we have to base the numbers on something, and Tachophobia was the hardest song in 2005’s “Neon FM: Dance Radio,” and was rated 100 in that game).

12. How do I play songs?

We have failed as game developers if you can’t figure this out, but it should be noted that you will need coins to play most songs. The songs that are marked “FREE”, however do not need coins or even an internet connection to play on mobile.

13. How do I view my account profile and/or change arcade settings?

Either scan the QR code on an online arcade machine, log in through NeonFM.com, or click your account and select “options” on mobile.

14. Do mobile and arcade users share the same leaderboards?

No, the high scores table for mobile and arcade users are separate, though you will still see all of the scores at the end of a multiplayer game between mobile and arcade.

15. How does the life/failure system work?

The easier the difficulty, the easier it is to gain life, and the more misses it takes to lower life (the inverse is also true). “Life” is shown in-game as the brightly-colored meters on either side of the play area. On Pro Mode, life cannot be gained back, and each miss will lower life by 10% (therefore, 10 misses will fail the player). In regular play modes, failing will destroy the next few seconds of notes, add to the failure count, and refill the life meter to full. On Pro Mode, failing will end the song immediately (though in multiplayer, it will allow the failed pro players to wait for the song to finish to see everyone else’s scores). If the “lower difficulty on fail” option is set (default is ON for arcades and OFF for mobile), the difficulty will be lowered on failure if the player did not achieve a 50 combo in the stage.

16. What is a 🏆 score?

A 🏆 score is the sum of a player’s best score on each and every song in the game.

17. What is a ♪ score?

A ♪ score is a player’s accumulated experience. Players gain ♪ at the end of every song.